Too Big Too Fast - Anonymous employee Flexential Employee Review

2.0
Mar 20, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some teams still look to promote from within.

Cons

The hire from within culture is gone now that support functions have been centralized to two main locations. Advancement into Service Support used to be a next step from onsite technician, now that's reserved for those who choose to relocate, or already live in Denver or Charlotte. Health Insurance has increased with little to no pay increases. Pay is well below average for many positions and markets. Team building events used to occur in each market every quarter. Now all we see are pictures of "Leadership Summits" which look like fun, but something most of the company never attends or gets to see. Our last team building event was over a year ago. There's been too much change. There's not stability in processes and things you learned one week are out dated by the next.

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Flexential Response
7y
Thank you for your feedback. As of now, we have decided that our best fast-start for employees through the technical career path is to collapse Service Support into our Denver and Charlotte locations. We do have relocation dollars available to do this, but we do understand it is hard to relocate. We do have some virtual-based positions so keep an eye out. We post them on Careers or use our employee skills database to search / match to those opportunities. In terms of team building, we have monthly events fleet wide so I hope you are participating! We are smack in the middle of the March Madness bracket, viewing parties and tailgating at the moment and looking forward to the annual picnic, Take Your Child to Work Day, Take Your Dog to Work Day, Pride month, Women's History month - the list goes on! If you aren't digging those events - try on a Wellness Challenge (Step It Up or the Hydate Challenge) for size. In terms of benefits, we offer a total benefits package to our team that includes an increased 401k match, increased life insurance, improved PTO, maternity / paternity benefits - this just names a few of the enhancements.

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Pros

Amazing culture, strong leadership, great customer base.

Cons

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3.0
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Pros

Flexibility with work life balance Really talented and fun coworkers. Direct upper management great with helping pursue your goals and gathering everyone together to make your job feel like you are in fact a part of a team. This made work enjoyable even when aggravated by other things.

Cons

Compensation and recognition don't match performance. Despite consistent 5-star reviews and going above-and-beyond (taking on extra projects beyond my pay grade), raises were minimal (e.g., 0.9% after a strong first year) and promotions were seemingly gifted on favoritism over performance. Higher leadership (SVPs/L1s) showed limited follow-through on innovative internal projects—e.g., we built data solutions that outperformed enterprise third-party solutions, but they were shelved with only vague "good job" responses and no real investment. L1 attempted to enforce a new corporate policy of flexwork on people living nearly 75 miles away from the nearest corporate satellite office to show. My employment contract did not state I needed to be hybrid yet they enforced it on me even when I didn't have a car and my nearest team member was 3 states over. Policy was dropped after 6 or so months. As a PE-owned company, resources seem heavily directed toward infrastructure expansion (new data centers) rather than employee rewards or reinvestment in existing systems. This leads to frustration when teams outperform but see little financial upside. DCIM and data infrastructure feel under-resourced—limited data engineers, poor visibility into key datasets, infrequent health checks, and surveillance gaps create risks for outages and long-term reliability.

4
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