3.0
Apr 12, 2026
Former employee, more than 10 years
Recommend
CEO approval
Business Outlook
Pros
Rewarding and engaging role, especially if you enjoy helping customers plan travel. Strong team culture at store level. Great earning potential for high performers. Incentives and recognition programs (e.g. Global events). Fast-paced environment that builds resilience and sales skills.
Cons
Frequent changes to commission and wage structures created instability. Poor work-life balance, with long hours and weekend expectations. “Family” culture promoted, but flexibility often not supported by area leadership. High pressure to meet KPIs, which can feel relentless. Disconnect between head office decisions and frontline reality.