I figured out my self that all those reviews weren't wrong - Product Development FormFire Employee Review

1.0
Feb 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Well employees are leaving the company so more room for us, I guess.

Cons

Since September 2019, 9 employees have quit FormFire so far, including a VP of Operations who had been with this company for 10 years, a Director and the rest were from engineering team and more will follow. So, now FormFire have to spend money to fill all those positions, unless management thinks they never needed those resources. I have heard from others that a couple of developers had create and maintained the application for years. But the new CTO found the application completely dysfunctional and decided to rewrite it. And this time he decided to hire an Indian company to do the job. Under the CTO’s supervision this Indian company has been working for more than a year to rewrite a part of the application without an ounce of deliverable so far. The must have spent tons of money on this project. Where did all that money go, well only the CTO knows. There is a big team dedicated to customer success. Nobody in the company knows what they do, not even the managing director or CTO. The leadership is absolutely clueless on how to run this team. Other than spending money on useless tools this team hasn't been able to do anything so far. The company lacks funds to hire decent engineers and I wonder how come the CTO gets to waste so much of company money. Salaries and other benefits are so bad that they takes several months to fill a single position.

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FormFire Response
5y
Thank you for taking the time to share your feedback. In January 2018, FormFire decided to invest in the future of our business, as our 10-year old application was in need of a refresh and upgrade. A project of this scope will take both internal and external resources to avoid overextending our engineering and IT departments while maintaining a fully functioning product to our customers. This is a major effort. Outsourcing partnerships bring both rewards and challenges – some lessons do get learnt along the way. We are continually monitoring and iterating arrangements to make the processes more effective and productive. These efforts have been detailed in our recurring company-wide update meetings. The Customer Success team was a new approach in having our customers get to better know and understand the value we bring them. Bringing this concept into our company - and our older ways of working - has proved more challenging than first thought. As of the writing of your feedback, I cannot fault that perspective, but I’m sure you now find things to be different. Please talk to your coworkers or the Success team about it. Like all strong organizations, FormFire conducts market surveys and research with respect to salaries. The skillsets we are seeking are heavily sought after and its challenging to fill these positions in a timely fashion due to competition for candidates. On the questions you raise about investing. As part of the FormFire team you are part of our investment/ownership scheme – at no cost to you. You are right though, how and where you invest your money is between you and your beliefs. Our current investors seem happy with their choice. All employees at FormFire are encouraged and welcome to share their opinions and suggestions on these or any other items. Your manager or any member of the Executive team is open to hearing them. Please talk to your coworkers if you are unsure on how to proceed in getting your thoughts heard.

Explore other reviews about FormFire

5.0
Sep 10, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people to work with Great leadership group Ability to contribute Interesting niche Unlimited PTO Remote-First

Cons

Downtown Cleveland parking but with the recent Remote-First change and attitude, maybe not so much in the future? Small size can lead to a lot of different hats to wear

1.0
Feb 8, 2020
Recommend
CEO approval
Business Outlook

Pros

Three Doors to leave office when you quit. Rusty old Popcorn machine which has never been used but yay we can claim that as employee benefit. Expensive insurance benefits but yay we will just blame the grandfathered plan. Flexible schedule depending on who your boss is.

Cons

My bad for not believing these negative reviews, if you read these reviews please know that employees have quit this place like its some kind of winter mass migration . 4 Engineering (3 within a week) a VP and a director all quit within a month, I guess the management thinks this is normal turnover and not their incompetency. One of the reviews did mention that more employees will follow the three and that's exactly what is happening. I have heard they also laid off a CFO and never announced it. There is a lot of US vs them within different teams in a really unhealthy way. The CTO is a narcissist and I personally observed unethical behavior. Outsourcing of work has been going on and the Next Gen Portal has not be delivered. It looks like with this next gen portal the CTO wants this to be a one man show where everything is dependent on him, I can clearly see this next portal go the same way the IOWA democrat primaries. I can see a mass layoff of a team is in the pipeline now that the VP is gone. Your job happiness index is based on if you are a Boss's Pet.

9
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FormFire Response
5y
We do appreciate you sharing your feedback and concerns on the organization. We offer a high deductible health plan to all eligible employees. Each year, in partnership with our broker, a market analysis is conducted to review coverage options. Deductibles, out of pocket maximums, premiums, services covered and other factors are weighed in choosing the best package for FormFire employees. We do, as you would know, also offer a generous monthly contribution to eligible employees’ HSA accounts. When an economy is thriving, as it was at the time this review was written, a certain amount of talented people leaving can be expected, particularly in our highly competitive area of technology. Over the years, FormFire has employed many people with impressive skills and experience - and we will continue to do so. We are saddened when we lose those skills and abilities, but we continue to focus on ensuring employees at FormFire have the opportunity for growth in responsibilities, leadership and technologies used – even if they end up taking their gifts elsewhere. That being said, over the course of 2020 and through the pandemic, we have driven a concerted effort to enhance employee well-being and engagement by increasing transparent communications, conducting quarterly employee engagement surveys and developing action plans from employee input. The CFO was very knowledgeable and brought a number of best practices to our organization. After the successful implementation of a new accounting software, the CFO and the company decided to part ways, but he continued to partner with the board for several months to provide additional financial analysis and support. We are stronger for the work he did – and our new financial team has been built on top of those efforts. We do pride ourselves on the flexibility that is offered to employees, including the generous paid time off plans for both salaried and hourly associates. I believe in and we aim for work-life harmony, while also focusing on meeting our business objectives. If you are a witness to unethical behavior, I encourage you to report it. Please use our independent Confidential Compliance Reporting Process that is available to all employees and is part of our Corporate Governance. All managers, supervisors and the Executive team welcome feedback from employees, including input on how to improve and address issues. If you have questions about the resources available to you, please talk with HR or your manager.
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