FormFire Product Development reviews

Thank you for taking the time to share your feedback. In January 2018, FormFire decided to invest in the future of our business, as our 10-year old application was in need of a refresh and upgrade. A project of this scope will take both internal and external resources to avoid overextending our engineering and IT departments while maintaining a fully functioning product to our customers. This is a major effort. Outsourcing partnerships bring both rewards and challenges – some lessons do get learnt along the way. We are continually monitoring and iterating arrangements to make the processes more effective and productive. These efforts have been detailed in our recurring company-wide update meetings. The Customer Success team was a new approach in having our customers get to better know and understand the value we bring them. Bringing this concept into our company - and our older ways of working - has proved more challenging than first thought. As of the writing of your feedback, I cannot fault that perspective, but I’m sure you now find things to be different. Please talk to your coworkers or the Success team about it. Like all strong organizations, FormFire conducts market surveys and research with respect to salaries. The skillsets we are seeking are heavily sought after and its challenging to fill these positions in a timely fashion due to competition for candidates. On the questions you raise about investing. As part of the FormFire team you are part of our investment/ownership scheme – at no cost to you. You are right though, how and where you invest your money is between you and your beliefs. Our current investors seem happy with their choice. All employees at FormFire are encouraged and welcome to share their opinions and suggestions on these or any other items. Your manager or any member of the Executive team is open to hearing them. Please talk to your coworkers if you are unsure on how to proceed in getting your thoughts heard.