employer cover photo
employer logo
employer logo

Foundation Software

Is this your company?

They seriously care - Client Services Representative Foundation Software Employee Review

4.0
Dec 23, 2016
Recommend
CEO approval
Business Outlook

Pros

This is a company that takes care of its employees. There aren't many companies that will keep someone around if they're cut out for the job, if they're failing, if they get into trouble with substance abuse, but I've seen Foundation Software's executive management give people second and third chances, move them around to try to find a position in which they'll be successful, listen to what it is you really want to do in the organization and try as much as possible to make it happen for you. If they see potential in you enough to hire you, they'll bend over backwards to see that through and keep you here. If you ever get a chance to know the CEO, the president and the other managers, you'll learn how that's not just (though it is also) a practical business decision; there's a whole lot of compassion and sincerity behind it. They want to be a great company, have great people and be great to them. It's a really, really rare thing, but it's here. The culture also means what it says. No formal dress code isn't just a consolation so that it comes across as a hip, laid-back place to work. Bureaucracy is a four-letter word at Foundation. Rules are kept to a bare minimum. Relationships are king. The idea is that if you're here, you're hired because they believe you have a high aptitude, you're hard-working, you're driven. Be that, and they'll do everything they can do create an environment for you to be successful and stay for a long career.

Cons

Transitioning from a small family company into a company of 200+ and growing quickly is hard. Organization can become a little confusing. Communication can break down like in any company. Bureaucracy isn't all bad, so they sometimes might lose the baby with the bathwater for fear of becoming too structured. There are a lot of changes that happen continuously, so that could be either exciting for you or frustrating.

Explore other reviews about Foundation Software

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Laid back, great people, great management

Cons

None that i can think of

3.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

-Snacks and soda available all the time -Coffee machine with many options -Catered Lunches every Wednesday (or daily for busy season) -Nice breakroom with pool table, shuffleboard, tv with some game systems, ping pong. -Happy Hour every Thursday.

Cons

To learn you have to fail. The software is very old, and antique. There is a lot to learn within the software with different modules (A/P, A/R, P/R, etc) that even 5 weeks of training wont be enough to learn, but give you the basics. This place seems to have a "rules for thee but not for me" thing going on too in my opinon. Support reps kinda have it rough, as when it is busy season (tax season for W2s among other things) you lose that hour lunch for a whole month and maybe an additional week if needed, and it takes a toll. You do get overtime for it though. You can deal with difficult clients potentially, and you will have to say "that is not really possiblewithin the software", and they. Another thing that I personally do not like is the metrics. As a new employee, you wont be expected of much. They do however keep tally on your call time, ticket amount taken, what module they were taken in, and call length. All of these metrics play a part in your performance, and your bonus too. Some days you have long call times per ticket, but less solved cases, and other days you have many tickets solved with low call times. The system seems flawed. If you need a job, this place isnt bad, but busy season is aweful. You HAVE to know about the P/R module within the software for busy season, otherwise you will have a rough time. Outside busy season it is ok. Im not sure how advancing within the company is like, but if you wanted to do something more involved such as software dev, I doubt it is going to be that easy, as they always seem to be looking for senior level devs.

See reviews by: Helpful|Rating|Date|All