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Foundation Software

Is this your company?

Read all of these reviews, and take them seriously - Anonymous employee Foundation Software Employee Review

2.0
Aug 23, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company provides opportunities, sometimes opportunities you wouldn't find elsewhere. In general, people are really nice. There's no doubt that they try to be a good company, and I don't think intentions are anything less than good. Historically, they've bent over backwards to take care of people.

Cons

There are some real negatives. I don't want to disparage a former employer and people who were good to me, but there's truth to most of the negative (and positive) reviews left on this site. None of this is personal, and I hope it improves. Some culture needs to be confronted. Women have been treated pretty poorly by management and employees here, sometimes unequally in direct comparison to men, and it's been a problem. While there does seem to be a category of "untouchable" employees who have a history with the company, I've seen others who once had very good relationships with leadership be ostracized until they left, and this was deeply hurtful for them. At one point I was warned against having meetings with a colleague who was then out-of-favor and held in suspicion by management. I was also disappointed to hear leadership spread rumors about former employees or attempt to discredit them. None of this means the company can't be better going forward, but it has to stop; it has to change. I left on good terms but saw too many good people leave in frustration when they weren't empowered to do the job they were hired for (or the job they were promised) and too many people hurt by toxic aspects of culture like sexism or bullying. I have no desire to air dirty laundry, but these reviews and these reviewers need to be taken seriously.

Explore other reviews about Foundation Software

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Laid back, great people, great management

Cons

None that i can think of

3.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

-Snacks and soda available all the time -Coffee machine with many options -Catered Lunches every Wednesday (or daily for busy season) -Nice breakroom with pool table, shuffleboard, tv with some game systems, ping pong. -Happy Hour every Thursday.

Cons

To learn you have to fail. The software is very old, and antique. There is a lot to learn within the software with different modules (A/P, A/R, P/R, etc) that even 5 weeks of training wont be enough to learn, but give you the basics. This place seems to have a "rules for thee but not for me" thing going on too in my opinon. Support reps kinda have it rough, as when it is busy season (tax season for W2s among other things) you lose that hour lunch for a whole month and maybe an additional week if needed, and it takes a toll. You do get overtime for it though. You can deal with difficult clients potentially, and you will have to say "that is not really possiblewithin the software", and they. Another thing that I personally do not like is the metrics. As a new employee, you wont be expected of much. They do however keep tally on your call time, ticket amount taken, what module they were taken in, and call length. All of these metrics play a part in your performance, and your bonus too. Some days you have long call times per ticket, but less solved cases, and other days you have many tickets solved with low call times. The system seems flawed. If you need a job, this place isnt bad, but busy season is aweful. You HAVE to know about the P/R module within the software for busy season, otherwise you will have a rough time. Outside busy season it is ok. Im not sure how advancing within the company is like, but if you wanted to do something more involved such as software dev, I doubt it is going to be that easy, as they always seem to be looking for senior level devs.

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