Pros
It is a great company that has a friendly environment. The training was superb and taught me all of the basics of mutual funds and policies behind them. Co-workers were very supportive and many were really down to earth.
Cons
The pressure to deliver in this department is apparent. Most of the new hires are new Graduates but many do not hold a college degree. Salary is set at $30,000 with a possible bonus of $1000. The next direct promotion is only a $3,000 upgrade in your salary. If you want to make more than $40,000 a year then you would have to make a lateral move into a different department besides customer service. Great benefits but must be vested with the company for a full 5 years to receive all of the retirement benefits you put in. Overall, it is a great place to work and get your feet wet if you have no other place to go. It is a call center environment so you must be on your toes to be answering call after call all day long. It is a high-turn over job.