STINGY WITH PAY DETAILS - Staff-nonspecific Freedom Mortgage Employee Review

3.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work is reliable and staff are easy to get along with. Management objectives are clear for the most part

Cons

1. Management seems to think that providing any more than the most basic service is confusing to the client, and encourages us NOT to go above and beyond because the clients are stupid and are easily confused. 2. Company will not offer salary increases of more than 2% for meeting basic expectations or 3% for exceeding expectations. When one considers that the Cost of Living rose 2.8% in the last 12 months, meeting expectations will result in a very real pay cut, and exceeding expectations will barely keep one's head above water. 3. Management will not pay for overtime, and will insist that if one works longer than 8 hours on any day of the week, that one must make up for it by taking a longer lunch another day of the week 4. Freedom will not put any salary range information in their internal job postings, which makes it quite difficult to determine whether any of the postings are upwardly-mobile (worth applying for). One would think that if Freedom Mortgage wants to RETAIN the best and brightest, they would offer more reasonable incentives to go above and beyond and to stay with the company.

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Freedom Mortgage Response
4mo
Thank you for your review. We are so glad that you get along with colleagues and that management clearly outlines objectives. As we always strive to improve and provide a positive employee experience, we appreciate the time you took to offer detailed feedback.

Explore other reviews about Freedom Mortgage

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked here for over five years, and my experience has been very positive. The company provides opportunities to learn, take on new challenges, and grow professionally. I've had the chance to work with talented colleagues and supportive leaders who encourage collaboration and continuous improvement. The culture is team-oriented, and people are generally willing to help each other succeed. The work can be fast-paced, but it keeps things interesting and provides opportunities to develop new skills. I also appreciate the company's focus on serving customers and investing in technology and process improvements. Pros: Supportive and collaborative teams Opportunities for professional growth and career development Meaningful work with challenging projects Strong focus on innovation and continuous improvement Good work-life balance compared to many companies in the industry

Cons

Not necessarily a con but: Like any growing organization, priorities can shift quickly, requiring flexibility and adaptability. Some processes could be streamlined further to improve efficiency and reduce administrative overhead.

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Freedom Mortgage Response
1w
thank you for your five-star review of Freedom Mortgage! We are thrilled that you have embraced learning opportunities, have supportive management and team members, and are benefitting from our culture and devotion to our customers. We appreciate the additional thoughtful feedback, as that what helps us get better.
1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

I worked remote and there were some nice people there

Cons

Worst company I’ve ever worked for. Everything is so segmented and customer has to talk to many many different people at each stage. Threatened being written up daily to the team. It was the worst experience I have ever had. Closing screws up closings constantly and you have to call the customer! It’s worst job I’ve ever had. One hand doesn’t know what the other is doing

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Freedom Mortgage Response
1w
We are disappointed to read your review, as we strive to cultivate a positive work environment. We would appreciate the opportunity to learn more about your time with the company and welcome you to connect with us directly. Please feel free to contact us at HRServiceCenter@FreedomMortgage.com. Thank you.
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