Is Freedom Mortgage a good company to work for?

Freedom Mortgage has an overall rating of 3.3 out of 5, based on over 2,562 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 53% of employees would recommend working at Freedom Mortgage to a friend and 54% have a positive outlook for the business. The best reviews about Freedom Mortgage have been left by employees working as Team Leader , Director and Vice President .

Does Freedom Mortgage pay their employees well?

According to anonymously submitted Glassdoor reviews, Freedom Mortgage employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Freedom Mortgage. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Freedom Mortgage?

53% of Freedom Mortgage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Freedom Mortgage 3.5 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Freedom Mortgage?

Loan Officer (124) , Loan Advisor (111) , Mortgage Loan Officer (93) , Customer Service Representative (57) , Loan Processor (53) , Senior Loan Advisor (53) , Underwriter (37) , Mortgage Underwriter (36) , Business Analyst (34) , Mortgage Closer (28) , Customer Advocate (27) , Vice President (23) , Manager (21) , Mortgage Loan Processor (19) , Sales Manager (19)

What are the pros of working at Freedom Mortgage according to real employee reviews?

"Good pay if you put in the work and are on top of the stack rankings" ((in 146 reviews)); "Freedoms work from home and mangement tone is great." ((in 118 reviews)); "Benefits are good and HSA." ((in 109 reviews)); "We work with people and when you work great people you get the job done." ((in 108 reviews)); "Good training and ability to move up" ((in 71 reviews))

What are the cons of working at Freedom Mortgage according to real employee reviews?

"Massive layoffs and offshoring." ((in 142 reviews)); "Poor Management and not getting paid for all hours worked" ((in 110 reviews)); "Poor and bad Manager." ((in 61 reviews)); "Terrible upper management who could care less about their employees." ((in 39 reviews)); "Terrible comp plan and no job security" ((in 36 reviews))

What are employees saying about Freedom Mortgage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Freedom Mortgage layoffs and their outlook for job security at Freedom Mortgage in 2026.

What are the top reviewed Freedom Mortgage locations?

Mount Laurel , Fishers , Marlton , Jacksonville , Moorestown , Indianapolis , Tempe , Columbia , Phoenix , Boca Raton , San Diego , Cherry Hill , Beaverton , Philadelphia , Deerfield Beach , Jersey City , Dallas , Melville , Conshohocken , Fort Washington , Troy , Plano , Woodbridge , Houston , New York , Orlando , Newark , Atlanta , Charlotte , Cleveland

Freedom Mortgage reviews

3.3

53% would recommend to a friend

(2,484 total reviews)

Stanley Middleman

71% approve of CEO

54% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Work/Life balance

3.4

Culture & values

3.2

Senior management

3.2

Compensation and benefits

3.2

Career opportunities

Freedom Mortgage has an employee rating of 3.3 out of 5 stars, based on 2,484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Freedom Mortgage employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jul 15, 2026

Run!!!!

Exception handler

Recommend

CEO approval

Business Outlook

Pros

I worked remote and there were some nice people there

Cons

Worst company I’ve ever worked for. Everything is so segmented and customer has to talk to many many different people at each stage. Threatened being written up daily to the team. It was the worst experience I have ever had. Closing screws up closings constantly and you have to call the customer! It’s worst job I’ve ever had. One hand doesn’t know what the other is doing

Freedom Mortgage Response

1w

We are disappointed to read your review, as we strive to cultivate a positive work environment. We would appreciate the opportunity to learn more about your time with the company and welcome you to connect with us directly. Please feel free to contact us at HRServiceCenter@FreedomMortgage.com. Thank you.

5.0

Jul 13, 2026

Great place to grow with supportive leadership

Sr. business analyst

Recommend

CEO approval

Business Outlook

Pros

I've worked here for over five years, and my experience has been very positive. The company provides opportunities to learn, take on new challenges, and grow professionally. I've had the chance to work with talented colleagues and supportive leaders who encourage collaboration and continuous improvement. The culture is team-oriented, and people are generally willing to help each other succeed. The work can be fast-paced, but it keeps things interesting and provides opportunities to develop new skills. I also appreciate the company's focus on serving customers and investing in technology and process improvements. Pros: Supportive and collaborative teams Opportunities for professional growth and career development Meaningful work with challenging projects Strong focus on innovation and continuous improvement Good work-life balance compared to many companies in the industry

Cons

Not necessarily a con but: Like any growing organization, priorities can shift quickly, requiring flexibility and adaptability. Some processes could be streamlined further to improve efficiency and reduce administrative overhead.

Freedom Mortgage Response

1w

thank you for your five-star review of Freedom Mortgage! We are thrilled that you have embraced learning opportunities, have supportive management and team members, and are benefitting from our culture and devotion to our customers. We appreciate the additional thoughtful feedback, as that what helps us get better.

3.0

Jul 2, 2026

Strong training and culture, but challenging leads and favoritism

Mortgage loan officer

Recommend

CEO approval

Business Outlook

Pros

- Good Training - Good Company Culture - Good Benefits

Cons

- Bad leads - Favoritism to get in better campaigns - KPI's difficult to meet - Hybrid Work

Freedom Mortgage Response

3w

Freedom Mortgage thanks you for your review! We are glad to hear you are benefitting from good training and enjoying our culture. We appreciate the additional feedback, as hearing directly from colleagues helps us to get better, which we always strive to do.

Viewing 1 - 3 of 2,484 Reviews

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Jobs at Freedom Mortgage

Customer Success Agent - Call Center Representative

Customer Success Agent - Call Center Representative

Bilingual (Spanish/English) Customer Success Agent (Remote to Start) - Call Center

Ponte Vedra Beach, FL

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Supervisor, Customer Resolution

Marlton, NJ

View job

Specialist, FHA Claims