Run!!!! - Exception Handler Freedom Mortgage Employee Review

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

I worked remote and there were some nice people there

Cons

Worst company I’ve ever worked for. Everything is so segmented and customer has to talk to many many different people at each stage. Threatened being written up daily to the team. It was the worst experience I have ever had. Closing screws up closings constantly and you have to call the customer! It’s worst job I’ve ever had. One hand doesn’t know what the other is doing

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Freedom Mortgage Response
1w
We are disappointed to read your review, as we strive to cultivate a positive work environment. We would appreciate the opportunity to learn more about your time with the company and welcome you to connect with us directly. Please feel free to contact us at HRServiceCenter@FreedomMortgage.com. Thank you.

Explore other reviews about Freedom Mortgage

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked here for over five years, and my experience has been very positive. The company provides opportunities to learn, take on new challenges, and grow professionally. I've had the chance to work with talented colleagues and supportive leaders who encourage collaboration and continuous improvement. The culture is team-oriented, and people are generally willing to help each other succeed. The work can be fast-paced, but it keeps things interesting and provides opportunities to develop new skills. I also appreciate the company's focus on serving customers and investing in technology and process improvements. Pros: Supportive and collaborative teams Opportunities for professional growth and career development Meaningful work with challenging projects Strong focus on innovation and continuous improvement Good work-life balance compared to many companies in the industry

Cons

Not necessarily a con but: Like any growing organization, priorities can shift quickly, requiring flexibility and adaptability. Some processes could be streamlined further to improve efficiency and reduce administrative overhead.

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Freedom Mortgage Response
1w
thank you for your five-star review of Freedom Mortgage! We are thrilled that you have embraced learning opportunities, have supportive management and team members, and are benefitting from our culture and devotion to our customers. We appreciate the additional thoughtful feedback, as that what helps us get better.
2.0
Jun 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My manager is amazing- always advocates for me, truly cares about my career growth, and has done a great job teaching me. My department is also great, I have enjoyed working with everyone

Cons

The benefits- we do not get the typical holidays observed off, have very minimal PTO, and my pay does not equal the job I am doing. These are all discouraging.

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Freedom Mortgage Response
4w
Thank you for your review! It is great to hear that you have an amazing manager, department and colleagues -- and that your manager is truly invested in your learning and development. We appreciate the additional input, as feedback helps us to always get better.
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