call center agent - Call Center Representative Frontier Employee Review

2.0
Jul 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Good pay and bonus plan. Good hours for gen X and baby boomers

Cons

Internal agents have had terrible training and they do not know where too go for help. Training is not sufficient. Agents are left questioning who too call with such lack of training

Explore other reviews about Frontier

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

lots of management changes and reorgs

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Frontier Response
1w
We’re so glad to hear you’ve enjoyed your role. We aim to create an environment where employees feel heard and valued even as our company evolves. Thank you for taking the time to share your experience!
4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Healthy work environment, wonderful staff.

Cons

Low gas pay, turf not as expansive as other companies

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Frontier Response
12h
We’re glad to hear you’ve enjoyed working with your colleagues. We’re proud to foster an environment where our employees can collaborate and support one another. Thank you for sharing!
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