Is Frontier Rochester a good place to work?

Employees in Rochester have rated Frontier with 3.2 out of 5 stars in 111 anonymous Glassdoor reviews. To compare, worldwide Frontier employees have given a rating of 3.2 out of 5. Search open jobs at Frontier in Rochester or explore more of the top rated companies in Rochester .

Does Frontier pay well in Rochester?

Frontier employees working in Rochester rate their compensation and benefits with 3.1 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is 3.2% worse than the company average rating of all Frontier employees. Browse Frontier salaries in Rochester to find out how much you could get paid.

How is the work culture at Frontier in Rochester?

Employees in Rochester have rated Frontier with 3.4 out of 5 for work-life-balance (equal to company-wide rating), 3.8 out of 5 for diversity and inclusion (equal to company-wide rating), 3.2 out of 5 for culture and values (equal to company-wide rating) and 2.9 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are Frontier employees in Rochester?

36% of employees in Rochester would recommend working at Frontier to a friend, compared to 37% of Frontier employees worldwide . This is based on 111 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"The pay is good and I love working with the public" ((in 266 reviews)); "Good Benefits and vacation accrual" ((in 265 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 160 reviews)); "company offers a good salary" ((in 42 reviews)); "Work from home and flexible" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

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Frontier

Frontier Rochester reviews

3.2

37% would recommend to a friend

(111 total reviews)

Nick Jeffery

28% approve of CEO

10% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Compensation and benefits

2.9

Career opportunities

2.3

Senior management

Employees in Rochester have given Frontier a rating of 3.2 out of 5 stars, based on 111 company reviews on Glassdoor. This indicates that most employees have a good working experience in Rochester. The Frontier employee rating in Rochester is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

111 reviews

4.0

Mar 31, 2025

Frontier In Office work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent, great work life balance, benefits are solid and fun to work at. Great culture.

Cons

Could improve the education assistance and medical plans.

Frontier Response

We’re delighted to hear you enjoy working with your team. Our goal is to create a space where our employees can grow together. Thank you for sharing your experience.

3.0

Feb 4, 2025

Fine for now

Network engineer ii

Recommend

CEO approval

Business Outlook

Pros

Full time remote since 2020

Cons

Scant raises, they killed the bonus several yeas ago, they say they have a career progression program but no one seems to know what you have to do to advance.

Frontier Response

Thank you for your feedback. We guarantee you that every day, we strive to create an environment that is forward-thinking and allows our employees to set and meet goals. We’d like to hear more about your experience. Please contact our team at FrontierCareersFeedback@ftr.com.

3.0

Sep 30, 2024

Flexible Environment

Network engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible, flexible, flexible, flexible and flexible

Cons

None, none, none, none, none

Frontier Response

We’re so glad to hear you’ve enjoyed the benefits offered. We aim to ensure all employees feel valued. Thank you for taking the time to share!

Viewing 1 - 3 of 111 Reviews

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Frontier Rochester reviews

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Fine for now

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