Frontier Communications Review - Online Sales and Service Representative Frontier Employee Review

2.0
Apr 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Compensation plans for online sales and service agents like myself were good. The benefits were also adequate for what one would expect of a Fortune 500 company.

Cons

Complete lack of consistency with regards to recruitment and promotion. Mandatory Overtime Systems Issues - constant, across the board, un-resolved, inefficient troubleshooting procedures. Initial Training- Inadequate for job responsibilities No separation of vacation/sick time and penalized regardless when call outs are unscheduled regardless of whether there is PTO available. Lack of follow-thru with management at ALL levels of the company and in every division. Senior management fails to properly forecast the affects of changes and then blames negative outcomes on lower level employees.

Explore other reviews about Frontier

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I can’t think of anything

avatar
Frontier Response
2mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

lots of management changes and reorgs

avatar
Frontier Response
6d
We’re so glad to hear you’ve enjoyed your role. We aim to create an environment where employees feel heard and valued even as our company evolves. Thank you for taking the time to share your experience!
See reviews by: Helpful|Rating|Date|All