Frontier Customer Service is Horrible - Customer Service Frontier Employee Review

1.0
Dec 29, 2019
Recommend
CEO approval
Business Outlook

Pros

I get to put customers on long holds, regularly redirect them to other representatives who don't know anything, and generally not care about my job and the customers that I'm assigned to help.

Cons

Stressful work environment due to irate customers wasting my time.

avatar
Frontier Response
6y
Hello. Thank you for your review. We would like to work with you in the hope of preventing future incidents like this. Please contact our team directly to provide some additional details about your experience: FrontierCareerFeedback@ftr.com

Explore other reviews about Frontier

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I can’t think of anything

avatar
Frontier Response
1mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

lots of management changes and reorgs

avatar
Frontier Response
2d
We’re so glad to hear you’ve enjoyed your role. We aim to create an environment where employees feel heard and valued even as our company evolves. Thank you for taking the time to share your experience!
See reviews by: Helpful|Rating|Date|All