Good friends, but lacking decisive leadership - Anonymous employee Fulcrum Technologies Employee Review

The comments about our product development challenges are valid. Our customers are all telecom carriers, like Verizon, T-Mobile and Airtel in India. Because they are massive companies with complex requirements we must be flexible to accommodate their needs while still improving and updating our software. This can be very challenging at times. To address this issue six months ago we began an initiative called The 4 Disciplines of Execution (4DX) based upon the book by the same name. Every team member who works in product development, consulting or a related discipline had input into creating a Wildly Important Goal (WIG) around the direction of our product and as a result each team and each individual contribute towards that goal in a measured way on a weekly basis. 4DX is helping us to align the needs of all customers on a common platform and improve our product at the same time. Since implementing 4DX and working towards a shared WIG we have made great progress on our product road-map and I am hopeful that soon the kinds of challenges mentioned in this review will be largely a thing of the past.