Stressful Environment - Customer Service Associate GEICO Employee Review

2.0
Nov 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay is decent at the start, raises can happen frequently during your first few years. Sometimes you can get flex scheduling. There's good PTO and sick time.

Cons

This is a call center position so you are going to handle back to back calls of angry people. Metric goals change frequently and if you aren't number one in the country then you are losing and your supervisor is going to be coming after you. This job is not for the faint of heart, your mental well-being will be effected.

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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