Toxic - Customer Service Representative (CSR) GEICO Employee Review

Incredibly micromanaged. Anytime a call is over 6 minutes you are expected to write an explanation as to why the call "took so long." You are expected to continually "move the call forward" - people (REAL PEOPLE) are calling in due to a death in the family or horrible accident, it doesn't matter, get them off the phone in less than 6 minutes or you will be coached. There is no sense of job security. Even employees who are at the top of the rankings are coached, put on memos, and threatened with their livelihoods. Despite making record profits, wages and benefits don't increase.