Good and Bad - Customer Service Representative (CSR) GEICO Employee Review

3.0
Jul 3, 2025
Recommend
CEO approval
Business Outlook

Pros

The leadership team was cool, easy to work with. Help was always available.

Cons

Schedule changes are not communicated in advance. You're told one thing in the interview, another thing in training. You have to bid on the shift you want and that's not discussed or explained during the interview. You find out your permanent shift right before it's executed towards the end of training. The pay is not worth the hours and work.

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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