Management failure leads to employee dissatisfaction and declining work - Consumer Electronics Repair Technician GXO Logistics Employee Review

2.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The company had nothing great going for it; management could not manage the place properly and employees were always dissatisfied. The operations manager who used to oversee team managers had no clue of how repairs and processes worked and could not tell the difference between a repair technician and a regular operative.

Cons

Management used to blame employees for poor output and target figures when work was naturally declining due the company's poor mangement of client contracts. They could not manage backlog properly and distribute different client work depending on what had the least turnaround time remaining. This ultimately led to work declining as companies saw no point in sending work in midst of raising repair and transportation costs as it would not be worth for them to send it.

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GXO Logistics Response
2w
Thank you for taking the time to leave us a review, whilst your review does not reflect the employee experience that we strive for, we would like to understand this better - please reach out to us at UKreviews@gxo.com.

Explore other reviews about GXO Logistics

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, myself and my team are all paid really well for the area we are in. Our compensation team reviews often for relevance.

Cons

Work life balance can be hard during structural changes, bit settles down pretty quickly.

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers and talented engineers who genuinely support one another. Opportunity to work on impactful projects and solve real business problems. Exposure to modern BI and data technologies. Strong team members who are willing to go above and beyond to deliver results. Good learning opportunities for self-motivated individuals.

Cons

Leadership and management style can create unnecessary stress and turnover risk. Frequent micromanagement and excessive focus on responsiveness rather than outcomes. High meeting volume reduces time available for focused engineering work. Priorities and stakeholder commitments are sometimes established before consulting the engineers responsible for delivery. Limited trust in experienced employees and their ability to manage their own work. Internal growth and mobility can feel restricted. Work-life balance can be impacted by shifting priorities and urgent requests. Lack of recognition or compensation alignment when additional onsite expectations or workload demands are introduced. Having a non-technical BI manager overseeing technical engineering work can sometimes result in unrealistic timelines, misunderstandings of development complexity, and decisions being made without sufficient technical input.

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