Soul sucking... - Client Service Manager Gallagher Employee Review

1.0
May 12, 2017
Recommend
CEO approval
Business Outlook

Pros

- interesting clients - Boston location - passionate coworkers (apart from management - review won't let me post without a minimum of 20 words, so adding this here.

Cons

- you will not have a life outside of work. You are expected to work or be available to work, 24/7. No exceptions. If you call in sick, you are expected to work. If you take a vacation day, you are expected to work. Weekends are for work, not for doing the things at home to keep your family functioning. - Very political. No way of resolving issues. Management doesn't care. - account executives treat client and office service staff with incredible disrespect. - huge turnover. Large amounts of burnout, many employees seen crying or panicking. Managers don't care. - very questionable processes and ethics on the larger corporate scale. Professional standards for some processes border internal E&O risk. - older, long-term employees post-merger are being fired quietly. - expensive benefits that cover only the bare minimums. But you can (wait for it) do even more work to jump through hoops for meager "discounts" on it. - everything is done on the cheap. But they spent millions apparently in marble and perks at the new corporate office. Meanwhile, starting in August we'll have to pray to get pens and paper.

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Gallagher Response
9y
We agree with you that Gallagher has amazing coworkers and a great location in Boston. As a company, we try to listen to everyone’s feedback and care about the outcomes. What you are reporting about being time off expectations is inconsistent with Gallagher’s paid time off and attendance policy. Gallagher is committed to equal employment opportunities regardless any characteristic protected under federal, state or local law. Gallagher provides multiple ways for employees to address any issues they may have -- working with their immediate manager is one avenue. Employees can also reach out to a divisional or regional Human Resources Manager or Director; the Corporate Human Resources Department; or to the Ethics and Compliance Hotline, which provides the opportunity to remain anonymous, at (888) 878-6236. Gallagher encourages anyone with suspicions of misconduct to come forward, and we prohibit retaliation.

Explore other reviews about Gallagher

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, Great Team, Mentorship, Opportunity to Grow and Gain Insurance Knowledge

Cons

I have enjoyed my time here

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary was in market range.

Cons

Manager took zero interest in me. I spoke to her 2 times in the 6 months I was there. It’s just an endless grind to various SEC and investor required reporting. By the time you finish you need to start over. Almost all process are broken. This $13B company runs on excel. It’s a real risk that this company collapses on itself. They purchase companies and destroy everything good about their cultures. I was so happy and content until they purchased us. The executives paint a fake picture of their culture to the street.

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