For an entry to the IT Workforce, expect nothing better - Counter Intelligence Agent Geek Squad Employee Review

4.0
Aug 27, 2012
Recommend
CEO approval
Business Outlook

Pros

Easy entrance, plentiful on the job training opportunities, lots of experience both in retail/customer service and computer repairs.

Cons

Managers outside of the precinct frequently have no idea what's going on in the precinct or what to do about computers, nor should they. Unfortunately, for customer issues regarding a manager they're the only ones we can call in besides our DCI. Frequently, MOD issues solved by anyone besides our DCI are solved unrealistically or unsatisfactorily, as they don't know what to do with our customers. Pay is crappy. That's to be expected. If Best Buy paid every agent fairly, Geek Squad wouldn't be a supportable brand.

Explore other reviews about Geek Squad

5.0
Dec 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Great for setting you up for early career in professional IT. Great work environment. Fantastic co-workers. Awesome store.

Cons

Reduced hours can make it difficult if you need the wages.

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Highly recommended for anyone trying to break into IT and get as much experience as possible.

Cons

Difficult to move up and still maintain focus on computers and repairs.

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