Great culture & Low prospects of growth - Operations Research Engineer Genesys Employee Review

3.0
Apr 30, 2021
Recommend
CEO approval
Business Outlook

Pros

- Leadership shows empathy and cares about employee wellbeing - Great benefits - Unlimited PTO

Cons

Prospects of growth are very limited, why? - The company has a huge amount of middle management (like 200 directors and 7-8 levels which is a large number for the company of its size) - lots of bureaucracy leads to a less than optimal rate of innovation - The engineer to manager promotion rate is extremely low, making leaving the company for a higher ranking job the only viable option for people who want to grow professionally

Explore other reviews about Genesys

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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