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      Genesys

      Engaged Employer

      Genesys reviews

      Great Core Values - Poor Execution On Them - Sr. Project Manager Genesys Employee Review

      2.0
      Dec 19, 2023
      Sr. project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. Opportunity for travel. Open time off.

      Cons

      Poor execution on core values. I was excited to join this company because of their emphasis on "embracing empathy" and "flying in formation". I saw very little of this in practice as an employee. Cross-team collaboration is disjointed, my team doesn't have the proper tools and resources to allow us to be successful, and I witness time and time again aggressive and poor attitudes among people at all levels.

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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