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Ghirardelli Chocolate

Engaged Employer

Low Employee Satisfaction - Manager Ghirardelli Chocolate Employee Review

2.0
Sep 11, 2020
Recommend
CEO approval
Business Outlook

Pros

- They have a great product, the squares are delicious and there is nothing that really compares. - The company history in California is incredible, it goes all the way back to gold rush. - From a consumer perspective the brand is loved. - People care about work life balance so this is very protected.

Cons

- Zero diversity at the executive level. It sends the message that if you aren't white, male, middle-aged, you don't fit in. -The European headquarters has no understanding of the American market, they are set in their ways and go to great lengths to make unecessary work, make things overly complicated and cannibalize this brand because it isn't Lindt which is their main brand. - There is a real toxic culture here unfortunately due to the reasons above. No matter how great the people were they have been pushed down so hard by this nonsense that they have become dissatisfied and unhappy people make others unhappy. - Tip: Ask for the results of their employee satisfaction survey, there is clear data that shows employees vs management. It shows you no one likes it there except management . - Worst of all, there is no growth, it's a mature industry and there is no true innovation happening due to the parent company and their iron fist control. You will constantly look at your competitors and wish you were them.

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Ghirardelli Chocolate Response
5y
Thank you very much for your candid feedback, and we regret that your experience did not meet your expectations. We believe Ghirardelli is made up of delightful, talented people who are at the core of our success. Although we have an overall positive work environment and culture, we acknowledge there are areas of opportunity for growth and improvement. We recently implemented changes and enhancements to our company practices, benefits and learning opportunities as a direct result of our company surveys and employee focus groups. We are committed to our Diversity, Equity and Inclusion initiatives and being a great place to work for everyone. As a result, we have been named a Great Place to Work-Certified organization effective September 2020. Although these actions are important and valuable steps in the right direction, we will continue working to build a greater workplace culture for all of our employees. If you have additional feedback feel free to email me at hrcorp@ghirardelli.com. Thank you again for your feedback and for your contributions to Ghirardelli while you were here. We wish you much success and happiness in your future endeavors.

Explore other reviews about Ghirardelli Chocolate

5.0
Apr 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone feels like a family

Cons

I have no cons. I love my job.

3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Free desserts and drinks Chill coworkers

Cons

Lazy supervisors and managers Gossip runs rampant and is treated as a high school job Double standards

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