Pros
If it's your first job you could do worse... maybe. Because everyone is suffering together, it has created a collective mourning of professional pride; meaning your colleagues will act as work place therapists (before they inevitably leave after 6 months).
Cons
In short: Hight staff turnover, No Benefits, Toxic management, Bad Pay, Awful progression, Sales Orientated but in an outdated way (the sales floor have a shrine to Jordan Belfort), Misogynistic. Expanded: There is a reason the staff turnover rate is so high! Management blame this on hiring ambitious people, but in actuality it's because it is a horrible place to work. There is no incentive to work here - the pay is way below the market average, there are no benefits despite what the company may tell you (I'm talking about real benefits - healthcare, bonuses, well-being days, company contribution for pensions etc). For instance, we recently had a department meeting where the department head unveiled some AMAZING new benefits we would receive. These included - Cutlery, milk alternatives, 9am starts, and MAYBE a coffee machine. I'm so excited to lap up these incredible benefits, it's going to be so great to start work at 9am, sipping my 'maybe coffee machine' coffee, stirring in my milk alternatives with plastic cutlery... what a life! Management is largely useless, wilfully ignorant to the wants of their employees, and at times, offensive. Take one of the directors who repeatedly undermined a female director during a company wide meeting. Or the so-called twice weekly 'Customer Value Workshop', which hold no value what-so-ever because anyone who has spent time in the role can tell you that being a good CSM is entirely about understanding Use-Cases. So once you have some time under your belt these workshops are pointless, even though the managers will keep telling you they are compulsory if you want to be a "Rockstar" and deliver 'World class service". These brings me nicely onto the next point of the rhetoric that the managers uses. They constantly call people "Rockstar of the week", "Platinum service", "superstar" - there is a sales atmosphere to the role, without any of the benefits of sales, such as commission. This sales atmosphere goes to the extent where they will publish peoples KPI's for the event called 'power hour' and name and shame the people who did the worst. Berating your own employee's is generally not a good tactic if you want them to perform better.
