If things don't change... - Client Services GoCanvas Employee Review

3.0
Dec 26, 2019
Recommend
CEO approval
Business Outlook

Pros

- Amazing co-workers - Amazing product - Great benefits - Up until recently: great culture - Able show recognition to coworkers via "Rock Stars"

Cons

- Loss of leadership ( 4 managers in the past year) - No opportunity for growth within my team - Culture has taken a nose dive - 0 transparency when it comes to salaries - I am a woman and I know I am making significantly less than the men in my position. Female leadership also seems to get the shaft when it comes to getting promotions and raises. - No career development plans - Not hiring from within - No one seem to care about processes and sales won't be afraid to screw your team over to get the sale.

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GoCanvas Response
6y
Hey there, thanks for taking the time to write a review for the Glassdoor community. I notice that you are a current employee, I encourage you to speak with Judie our head of HR, or myself, further about your concerns. If you would prefer not to meet directly, I encourage you to reach out via OfficeVibe and have an anonymous dialogue through our engagement platform. We would appreciate the opportunity to continue the dialogue, as you raise some concerns that we simply don't endorse or support. Teams working at odds, for example, is not the GoCanvas way, and something we would love to collaborate on correcting. You are correct that the Client Services team has seen significant change in the past 6 months, we fully expect that it will settle and stabilize this quarter. We might agree to disagree though, on some points you raised, too. We deliberately look internally to fill open positions and delight in making internal promotions. In fact, we have in the last 3 quarters had 10 internal promotions. With regard to salaries, our HR team completes market analysis and salary audits each year, to ensure our salaries are aligned with the market and that there aren't discrepancies in pay for the same role and level of experience. Thank you again for taking the time to share your experience at GoCanvas.

Explore other reviews about GoCanvas

5.0
Oct 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Great management great product great benefits

Cons

Constant change-make sure you can handle it

3.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible PTO (though this is changing). Work-life balance was decent, especially earlier on. My customers were the best part of the role, and I genuinely felt for them as they navigated a significant amount of organizational change.

Cons

I stayed longer than I probably should have because the strongest parts of my experience were early on. After the acquisition, the culture shifted enough that many people started reevaluating their time here. It became more process-heavy, less transparent, and much more rigid than before. Management experiences varied widely. At one point, I went months without a clear direct manager or consistent point of contact, which created confusion around ownership and expectations.

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