Account Manager - Account Manager GoCanvas Employee Review

2.0
Feb 12, 2020
Recommend
CEO approval
Business Outlook

Pros

- great product that really helps our customers - Great talent throughout the different teams in the company - Good commission structure

Cons

- Culture went from a welcome environment to one of stress and ambiguity. - Cuts in spending, marketing and staff despite getting an “investment” of 150m early in 2019? - Product vision is static, mobile forms are no longer the future and rather expected, so as more competitors come to market with more packaged solutions the market share will dwindle. - Price increases for customers with almost next to no notice alongside no real feature enhancements to justify said increase. - Overstacked technology for staff and poorly integrated - Pricing is a big issue, prices are set at the prestige pricing level, and this was fine in the past due to the market leading product we had. But this is no longer the case as customers expect better data visualisation. - Minimal useful direct integrations with other software providers that our customers use. - Recent Analytics tool was released without any market research it seems, particularly in relation to pricing. Being a SaaS company you would think a new product would be priced as a module add on per user as opposed to per form basis which is why it’s almost unsellable.

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GoCanvas Response
6y
Hey there, thanks for taking the time to share your candid feedback with the Glassdoor community. I'm glad to hear that you think the product is great, and I'm sure you saw that first hand as an Account Manager. I too am inclined to agree with you that our team is amazing, we really focus on hiring talented individuals who are also good humans. I agree that 2019 was a year of growth and change for the GoCanvas team, growth is not linear and that experience can be stressful. K1's team of experts helped the GoCanvas leaders to increase our alignment with best practices and our leaders challenged the team to deepen our rigor and focus. For many of us, this has been a challenging and fulfilling journey. We absolutely agree with your observation that mobile forms are only a portion of what our customers need. We have made increasingly over the past few years ensured that forms is only a part of the value we deliver to our subscribers and have been focusing more on helping our customers collect and share data and learn about their business. There are many further developments in this theme on the roadmap in 2020 that we are very excited about. We wish you all the best in your future career and again we appreciate you taking the time to share your feedback.

Explore other reviews about GoCanvas

5.0
Oct 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Great management great product great benefits

Cons

Constant change-make sure you can handle it

3.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible PTO (though this is changing). Work-life balance was decent, especially earlier on. My customers were the best part of the role, and I genuinely felt for them as they navigated a significant amount of organizational change.

Cons

I stayed longer than I probably should have because the strongest parts of my experience were early on. After the acquisition, the culture shifted enough that many people started reevaluating their time here. It became more process-heavy, less transparent, and much more rigid than before. Management experiences varied widely. At one point, I went months without a clear direct manager or consistent point of contact, which created confusion around ownership and expectations.

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