Feb 19, 2020
GoCanvas Response
6yHey there, thanks for taking the time to share your thoughts with the Glassdoor community.
We certainly agree with you that our product is great and yet, has the potential to offer even more value to our customers. There are some awesome projects on our roadmap for 2020 that will do just that, and we are really very excited about them! The Reston Town Centre is a great place to work, free parking and so many great lunch places, lovely for walking meetings in summer and the ice skating rink is fun in winter.
In the past, I would have agreed with you regarding your observation regarding our reporting. Our previous systems weren't able to give real-time data and it took time and manual effort to get a clear picture. This year, however, we launched a system that shows us real-time exactly where we are against our metrics and a series of dashboards on the wall that break that down further. The transparency and immediacy are great!
You are correct we do not ask the team to manually report on their sales in a month - our systems take care of that for us and import it into Slack and Dashboard TVs to boot, so everyone knows where they stand. This is why I'm surprised that you are so critical of our sales team - the stats simply don't support your view. One-third of our Account Executives hit 130% or more last month, a trend that has been steadily increasing. 85% of our Business Development Managers met or exceeded their targets and all our Account Managers did, too.
I assure you that K1 is not in the driver's seat, that all of our decisions are made by our CEO and Department Heads. K1 has brought to bear their team of experts who have helped our leaders to increase rigor and transparency and to align around best practices, such as daily huddles, at the request of our team. I'm sorry to hear you didn't feel that those best practices were beneficial to you.
Thanks again for your contributions to GoCanvas and all the best in your career moving forward.