Go you...no really, go. - Inbound Customer Service Representative GoDaddy Employee Review

1.0
Dec 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Team was great. By team I mean my immediate peers. Lots of potential overtime if you need it. Good benefits. Laid back environment. Good pay.

Cons

Supervisor level and up is disconnected from the front lines. If you're someone who can sell without help you'll love it. If you've always avoided sales and expect to learn that skill and grow in it don't waste your time. Coaching consists of sage advice such as "ask more questions" and drawing stupid graphs on white boards. You'll be expected to provide exceptional service to the customer, but at the end of the days that is not at all what matters. The almighty dollar is king and if you don't jump on board with that notion you'll be be gone fairly quick. Do just enough to make the customer go away, but make sure you sell them something before they do. Scare tactics commonplace to "help" the customer improve their business. The general customer you speak with has been conditioned to think email is free in general. That said the majority of calls are email password resets and walking customers through fixing email client issues. The technically challenged can waste half to even a full hour of your time because they don't know what they're doing.

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GoDaddy Response
9y
Thank you for your feedback both in things you appreciated and things you think we can improve on. We continually work to strike the right balance and to be quite honest very few people end up or leave the company because they are placed on PIP's. We do have minimum expectations for folks who can't meet minimum requirements of the role. Keep in mind these bare minimums have been set by the peer group and the performance by the members in the individual groups based on their performance, not leadership. If you can't meet the bare minimum standards of the role, it's likely not a good job fit. The best people are folks who are technical, understand the value of delivering an exceptional service experience and that actually does include sales. Sales is not a bad thing, being able to uncover needs of our customers, open that conversation up and presenting a customer with a solution to their needs is a perfectly good outcome and one that we won't shy away from. We owe it to our customers to provide that if we are truly offering an exceptional sales experience. If the customer says yes, we earn a share of their wallet and their trust and deliver on our promise of our mission, if they customer says no, we have still done our job well and they know they can depend on us to fulfill on our mission that we promised to them. I am not sure what happened in your particular scenario, but I'd be more than happy to review it should you decide to reach out. You can reach out to me directly and I'll be more than happy to review your particular case as it is possible it may have went wrong and we'd want to address those concerns.

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Cons

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2.0
Jun 22, 2026
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Pros

Great benefits, cool people (not including leadership)

Cons

- You'll be worked like a slave, told when you can take your breaks and lunches. - Boy's Club. If you're in it, you can get away with lying to customers, breaking company policy, and basically whatever you want. If you're not part of it, watch your back, you'll be hyper-scrutinized for every action you take. - Commissions are capped, so top performers are limited. - This is not a true sales job, you are taking inbound customer service calls and will be expected to do technical support and deal with escalated inbound customers. - Much of the job has been outsourced to a Business Partner Organization (BPO) in the Philippines. Because they aren't true GoDaddy employees, they are allowed to operate like the wild wild west. Lying to customers, selling them duplicate products, deleting things from their accounts and reselling them the same product. Basically a complete legal nightmare... but you aren't allowed to complain about it and you are expected to fix all the problems they create.

2
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GoDaddy Response
2w
Thank you for sharing your experience. Hearing from someone who spent more than five years with GoDaddy is important to us, and we appreciate you taking the time to share your perspective. The concerns you've raised, particularly around consistency in how policies are applied and oversight of partner operations, are not things we take lightly. We do review and share feedback like this with the appropriate leaders and teams. Perspectives like yours help inform the conversations and actions that support our ongoing efforts to improve. If you witnessed behavior that you believe did not align with our values or standards, we encourage you to share those concerns through our 24/7 Ethics Helpline. We are committed to taking all reports seriously, conducting thorough reviews, and taking appropriate action.
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