Many people not qualified for their position - Inbound Customer Service Representative GoDaddy Employee Review

Thank you for your feedback. We are always looking to improve the culture and employee/customer experience. Allow me to address some of your concerns and steps we have made to improve the perception. - 1st as far as hiring qualified people: Moving up in the company as big and diverse as GoDaddy has always been a challenge to date . It was shared with us in our annual employee survey the GDvoice. Based upon powerful feedback received from our employees across the company we have just recently rolled out a career path strategy that outlines the certifications, knowledge and traits needed to move to other roles in the company. The ability to maintain the minimum expectations in your current role is a must, the ability to consult and understand the customers’ business will be necessary for some of the roles, but not for others. This guide has helped to clearly identify roles in the company that many may not of known existed as well as clear outline on how to prepare yourself to be a great candidate when applying. 2nd - Management out of touch. As you know we have an extremely open door policy. We encourage everyone to come to any level of leadership with concerns so we can work to improve. We also have our internal employee user voice forum so employees can express concerns and have other employee's vote it up to help us evaluate what we need to tackle first. 3rd- Vacations and sick time. At GoDaddy we value the importance of time away from work. We offer a generous time off plan where in the first year you can accrue 15 days of vacation, 2 personal days and 5 sick days. Due to the needs of our customers we ask that you plan ahead for the time off 7 days in advance. We understand that emergencies arise. In these situations if you have personal or sick time available you can use as needed with no write ups or disciplinary consequences. Sincerely, Brad Ehly Customer Care Director