SALES and...........tech support? - Inbound Sales and Support GoDaddy Employee Review

Where to start..... Just because Tech companies are considered "progressive" do NOT be fooled, GoDaddy is a public corporation, and the ONLY thing that matters if the CORPORATE PROFITS and the shareholders. Do not for a minute, think that the employees are prioritized in this company. The ONLY metric(s) that matter are $$$$$$ and calls per hour. CSS (surveys) can ONLY hurt you, and your job depends on the ignorant and cheap clients who review you, often negatively because of COMPANY POLICIES. The new surveys don't even let you rate the rep anymore, now the customers only rate the company. So good luck to the future reps, they sure will need it. First off, third shift employees get completely shafted. They expect a $2/hr raise between the hours of midnight and 6 am to compensate for all the lost sales due to dealing with international callers (India, Southeast Asia, Australia and England) who are difficult to understand, cheap, technologically illiterate, and overall rude. When you get hired and placed on third shift, they keep insisting after 90 days you can switch. I heard this over and over in "training" aka used cars salesmen lines to memorize, but in reality, there is a queue so long that barely anyone is able to leave third shift. They will literally spend copious amounts of money hiring and "training" new people that they place on 1st and 2nd shifts, yet the highest grossing sellers on third shift are queued up for over 6-12 months to try and switch to a daytime shift. Makes no sense whatsoever. Metrics, metrics, metrics. Like many others on here, the fact that they expect you to hit minimum sales every two week period without any guarantee of fairness in regards to the types of calls you receive, is ridiculous. Instead of hiring people for just tech support, they force the tech support reps to SELL SELL SELL. So in reality, nobody wants to solve tech problems, because their JOB is on the line if they don't sell enough. So instead of finding tech solutions, it was drilled into us during training to find a SALES solution to TECH problems. Basically, if one of Godaddy's terrible products is having issues, our managements recommendation is to pressure the client into buying a different product, that this time, will "fix" the issue. What usually happens, is one rep convinces the client to buy a product, does not help them set it up, does not get it working, finishes the call, gets his or her commission, and then the client calls back all pissed off, and now the tech that received no commission on the sale of the product is forced to deal with the angry customer who is now pissed because GoDaddy's management has instilled into its reps to basically just sell products customers don't need, and the reps are the ones who have to deal with the customers screaming at them on the phone. In addition to being screamed at and cussed at, you are literally NOT allowed to ever hangup on a client. So, basically, for $15 bucks an hour, your expected to take all the abuse and anger from clients due to the new "vision" the company is pushing. Oh yeah, and when the servers crash, don't expect to be able to offer anything to customers losing thousands of dollars, because the most godaddy will do is credit them a couple months worth of hosting. So, if you enjoy ripping people off, being treated like garbage by clients and supervisors, having only 10 seconds between phone calls, troubleshooting email on phones with elderly technologically incompetent people, and a constant pressure that you will lose your job if you DO NOT act IMMORALLY, then by all means, this is the place for you! Edit: To those of you who think I am complaining because I couldn't make the sales, that is incorrect. I hit my metrics every period, and bonus-ed well. What I did not do, was go home everyday feeling like I helped people. It felt more and more like I was sacrificing my values just to make $50,000 a year. As someone with a four year degree, and now a better paying and more satisfying job, it is not worth sacrificing your values for a median pay job.