Great place overall, could be better - Retail Store Manager Goodwill Employee Review

4.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are available to almost all team members Compassionate leadership Involved leadership and HR Autonomy and support Opportunity for growth Scholarships and other offerings Lots of internal training

Cons

Restricted time and labour resources Asked to do a lot by those somewhat unfamiliar with the role Communication and transparency could be improved, better understanding what each department is doing and how they contribute to mission. Too reactive/doing a lot of things poor -okay versus proactively doing less things but well - excellence Benefits coverage isn't great, dental, therapy, optician especially Compensation is difficult to understand

Explore other reviews about Goodwill

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

It was great working with the people

Cons

Lot of cleaning up the store it got very busy

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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