Not so Goodwill! - Store Manager Goodwill Employee Review

1.0
Jun 9, 2016
Recommend
CEO approval
Business Outlook

Pros

There are none, horrible company all around!

Cons

Was hired as a manager on salary, then they switched management to hourly. I was told in order to make my salary I would have to work 8hrs regular pay then 2 hours overtime everyday, so a normal day is either 8am-6pm or 12am-10pm. But you never actually make the promise overtime because of your lunch period. The Assistant managers and key holders have better schedules and perks, especially if you’re a woman. The job is very, very dirty with lots of lifting. As a manager you’re actually a glorified cashier, restroom attendant, dressing room attendant of bathroom cleaner. The company believes in skeleton crews, so many times you’re on register and at the same time unlocking the restrooms and fitting room doors. And because you're a guy you need to stop in middle of doing all three and expected to help a customer out to their car with a piece of furniture. You are also expected to clean the public and employees restrooms because there is no cleaning crew. They list this as ‘’maintenance'’ in your contract. Screwing a light bulb is maintenance, not cleaning hazard waste! Many, many a times there is feces and urine everywhere and not just the bathrooms. We actually had a toilet backup all over the front of the store and everyone was told to clean it up or be fired. One hint, on the back of your badge is a 800 number for that hazard waste clean up, they don’t tell you about! Use it! Also, do your history on this company, it is for profit!

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5.0
Jun 24, 2026
Recommend
CEO approval
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Pros

It was great working with the people

Cons

Lot of cleaning up the store it got very busy

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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