Great Company - Making Friends/Trusting Mngmt will work against you - Customer Service Associate Goodwill Employee Review

3.0
Apr 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Capitol Hill is a unique wonderful store. Great Benefits, Free Education & Training and employee support through the trainers and educational leaders. Regulars at CH GW are great and the store is Seattle Goodwill's One Of A Kind Store. DM - Paul is wonderful, he may seem hard on ya yet his opinions are spot on and if viewed constructively can offer great feedback on improvement needed.

Cons

Capitol Hill has High Turnover, Poor Management, Back Biting, Gossip that in some cases are traumatic. There is a constant playing of favorites, false fronts and one can be singled out for trying to aid in remedies for the many unresolved Issues. Promotion is many times dangled in faces stating to work harder being a role model to prove value. While many employees especially management waste time, stand around gossiping or stay in the office not running the floor. It is often the ones whom lack the 110% work ethic and are part of the gossip and slow or no work click...Who will get the position thats been dangled in ur face

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5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work. Great support.

Cons

No cons that I can think of

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

There is not a single "pro" to be listed.

Cons

The entire corporate office is beyond ignorant. Completely out of touch with reality, price gouging customers trying to raise profit margins for the non profit. Everyday at any second one call from corporate and there is a change to how everything has to be done, usually causing more issues only to blame people who had nothing to do with their ideas. They don't let the store manager be a store manager.. in fact, I'll sum up everything you need to know in one sentence.. they went as far as to install systems to remotely control the thermostat from their comfy corporate office. Imagine not just the employees but the customers constantly complaining. That is how out of touch with reality they all are.

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