A great mission with poor management - Anonymous employee Goodwill Employee Review

2.0
Jul 13, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The high quality work successfully achieved by the hard working case managers. The diverse amount of programs that are offered to individuals with barriers.

Cons

Strict old school hierarchy that leads to unproductive power struggles. Can be experienced in every department. Very frustrating to anyone who wants to be focused on the success of the mission.

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5.0
Mar 9, 2026
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CEO approval
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Pros

The people and the pay

Cons

Nothing bad to say about it

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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