Pros
The non-managerial employees (at the store where I worked) were hard workers and were very pleasant. The store is clean and upbeat with music playing overhead. It was fun working in a thrift store environment and seeing customers leave happy with the treasures they found at (usually) a pretty good price. Company also pays 100% of health insurance benefits after 90 days.
Cons
Requirements are for employees to have command of the English language, and bilingual (English/Spanish) is preferred. 90% of the employees in this particular store, and working for the company in general, speak little or no English. This causes a huge problem for the few employees, that Goodwill chooses to hire, that do not speak Spanish. Training and communication, in this regard, are impossible. Monetary donations that customers wanted made with their change, were instead rung up as sales and placed in the cash register once the customer left the store. Discounts are only to be made if the customer asks for them. Telling a customer which items are on 50% discount that day without the customer mentioning it first, can result in termination. Employees are spoken to in a very unprofessional manner and an awful lot is expected for very little pay.