Sympathetic Store Management, But Awful Corporate Management - Clerk Processor Goodwill Employee Review

2.0
Sep 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Getting a job there is easy, which one expects of Goodwill, which acts as an employer of last resort, and the store management is friendly, concerned, understanding, and competent. Hours OK for a part-time employer, giving you the max number of hours while still keeping you part time, and store management will help make your schedule work for you. Overall, Goodwill is a good way to get your foot in the door if you're having trouble gaining practical work experience, but isn't good for much else...

Cons

They are no longer taking employees full-time, period, regardless of what they tell you. Career advancement takes ages, especially as a part-timer. There's no sense of professionalism among the clerks, and because they are loathe to fire anyone (turn-over is atrocious), you may very well end up having to deal with loathsome co-workers for your entire stint there. Upper management is the real problem though. The quota system they use to measure productivity creates perverse incentives that make the store run worse, not better, creating overflowing, messy shelves and clothing racks and discouraging proper organization. They sell culturally appropriative costumes during the Halloween season, segregate toys by gender, and otherwise only pay lip-service to social responsibility. They don't seem to grasp basic business principles and refuse to listen to complaints and suggestions brought forth by clerks and store management.

Explore other reviews about Goodwill

5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and the pay

Cons

Nothing bad to say about it

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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