Mediocre Mid-Level Retail Management - Retail Supervisor Goodwill Employee Review

3.0
Aug 10, 2021
Recommend
CEO approval
Business Outlook

Pros

There are processes set up if you want to advance your career, but be ready for mind games and busting your butt in vain. The pay is comparable and even better than other retailers. The hours of operation are suitable for work / life balance. In management, you get every other weekend off. You'll have the ability to lead teams and ensure the store achieves its revenue goals. PTO was nice.

Cons

Every work place has that one individual who seems to get away with the bare minimum. Be cautious of being over-worked, short handed due to call-offs, and team members not pulling their fair share of the work load. There is a huge disconnect between the corporate offices (who create policies and new revenue objectives) and the retail stores. There was constant mis-communication, vendors arriving after business hours. Managers were constantly put in high stress situations while enforcing a Covid Mask Policy.... to the point of being threatened by customers, swore at daily and be-littled or called derogatory names.

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5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and the pay

Cons

Nothing bad to say about it

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

There is not a single "pro" to be listed.

Cons

The entire corporate office is beyond ignorant. Completely out of touch with reality, price gouging customers trying to raise profit margins for the non profit. Everyday at any second one call from corporate and there is a change to how everything has to be done, usually causing more issues only to blame people who had nothing to do with their ideas. They don't let the store manager be a store manager.. in fact, I'll sum up everything you need to know in one sentence.. they went as far as to install systems to remotely control the thermostat from their comfy corporate office. Imagine not just the employees but the customers constantly complaining. That is how out of touch with reality they all are.

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