Good people, hard work. - Team Leader Goodwill Employee Review

3.0
Oct 11, 2021
Recommend
CEO approval
Business Outlook

Pros

-Awesome benefits: up to $5000 in tuition reimbursement, free expungement clinics, if you have their health insurance you and get up to $500 (maybe more) in dental work with good smiles, they have a card to work program where they help you with a down payment on a car and help you budget to make car payments. - Good community of people who want to help you and the community -Incentive raises once a year, the opportunity to certify in certain areas that give you an extra $0.25 on the hour

Cons

-Over worked and under paid. In my experience you don’t get compensated enough for how much you have to work. Sometimes you get disgusting things in (covered in bodily fluids or filth, sometimes people’s literal trash) -Very production heavy. Sometimes you have to work and work to make numbers even if you don’t have the staff to do so. They ask alot out of the people that work there to produce more than they are actually capable of in an 8 hour shift. -Their point system doesn’t align with their mission. They have a 7 point system (.5 point for showing up late/leaving early, 1 point for missing a whole shift). Your points don’t drop until a year after you received them. Your absences aren’t excused by doctors notes. For those who are chronically ill this can be detrimental. -There are a lot of hoops you have to go through in order to certify and they can take your certification away from you at any point

Explore other reviews about Goodwill

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, good team, flexibility and decent work

Cons

Dusty sometimes and some of the stuff can be gross but that's just part of working at a thrift store, having to handle that stuff

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

There is not a single "pro" to be listed.

Cons

The entire corporate office is beyond ignorant. Completely out of touch with reality, price gouging customers trying to raise profit margins for the non profit. Everyday at any second one call from corporate and there is a change to how everything has to be done, usually causing more issues only to blame people who had nothing to do with their ideas. They don't let the store manager be a store manager.. in fact, I'll sum up everything you need to know in one sentence.. they went as far as to install systems to remotely control the thermostat from their comfy corporate office. Imagine not just the employees but the customers constantly complaining. That is how out of touch with reality they all are.

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