Very Unorganized and Inconsistent Management - Customer Support Specialist Goodwill Employee Review

1.0
Oct 31, 2022
Recommend
CEO approval
Business Outlook

Pros

Doing important work and helping the community

Cons

Hours can be inconsistent There's no communication between different groups involved in projects so things are always being done incorrectly and having to be fixed later Policies can often not be in the community's best interest Management can be dishonest and dismissive

Explore other reviews about Goodwill

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

It was great working with the people

Cons

Lot of cleaning up the store it got very busy

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

There is not a single "pro" to be listed.

Cons

The entire corporate office is beyond ignorant. Completely out of touch with reality, price gouging customers trying to raise profit margins for the non profit. Everyday at any second one call from corporate and there is a change to how everything has to be done, usually causing more issues only to blame people who had nothing to do with their ideas. They don't let the store manager be a store manager.. in fact, I'll sum up everything you need to know in one sentence.. they went as far as to install systems to remotely control the thermostat from their comfy corporate office. Imagine not just the employees but the customers constantly complaining. That is how out of touch with reality they all are.

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