Don't get caught in there trap - Retail Store Manager Goodwill Employee Review

1.0
Dec 31, 2015
Recommend
CEO approval
Business Outlook

Pros

The only thing good at Goodwill of Eastern NC is the pay and the benefits.

Cons

Goodwill of Eastern NC is a HORRIBLE company to work for, and people should not donate to them! They micro-manage and will not let you make any decisions being a store manager. They watch their employees on the camera more than they do the people that come into the store and steal everyday. They don't tell you that when you are hired that you will be cleaning up pee and feces from people that decide to use the bathroom in the dressing room or outside in the parking lot and don't give you the right tools to clean it up. This is a very physically demanding job, where you have to work crazy hours, and sometimes don't even get a break because they don't have enough coverage, or there isn't another manager to tell you. They also don't have any room for advancement, they don't give raises unless they feel like it. There is NO work/life balance at all! They don't recognize the hard work that you do for the company. Goodwill of Eastern NC claims that they are a non profit organization but will fire managers for not meeting sales, when you have no control over people coming into the store to buy things. Sometimes homeless people come into the store and ask for clothes and we have to turn them away and refer them to the Salvation Army, or helping hands mission because goodwill doesn't believe in helping out the homeless which I don't understand because everything in the store is donated to them. People need to be weary about working for Goodwill because you will not be happy there. The money that you earn isn't worth the time, aggravation and stress that you have to go through at this place. They definitely don't live up to their mission statement.

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Jul 16, 2026
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CEO approval
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Pros

Great place to work. Great support.

Cons

No cons that I can think of

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

There is not a single "pro" to be listed.

Cons

The entire corporate office is beyond ignorant. Completely out of touch with reality, price gouging customers trying to raise profit margins for the non profit. Everyday at any second one call from corporate and there is a change to how everything has to be done, usually causing more issues only to blame people who had nothing to do with their ideas. They don't let the store manager be a store manager.. in fact, I'll sum up everything you need to know in one sentence.. they went as far as to install systems to remotely control the thermostat from their comfy corporate office. Imagine not just the employees but the customers constantly complaining. That is how out of touch with reality they all are.

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