Cool company, high expectations - Case Manager Goodwill Employee Review

3.0
Mar 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Some really amazing work is done through the efforts of Goodwill Central Texas. The case managers and staff truly care about giving their clients quality service

Cons

Because the company is spread so far across Austin, it can be difficult to have your work recognized by the people that matter. If you do not have a strong/solid immediate supervisor, managing to get the support from a quality person is not easy. You are also expected to put a lot of time into "supporting the organization" off the clock...unpaid but required (even though they do not say it is)

Explore other reviews about Goodwill

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, good team, flexibility and decent work

Cons

Dusty sometimes and some of the stuff can be gross but that's just part of working at a thrift store, having to handle that stuff

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Having a set schedule every week with 2 days off in a row Goodwill scholarship program is fantastic lots of career advice and support giving back to the community

Cons

Working weekends, nights, and holidays The customers are so rude Management says one thing but then caves to the customers which undermines the employees so many exchanges the clientele rude people the customers

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