Great Company - Customer Service Associate Grainger Employee Review

4.0
Feb 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Grainger is a company who knows how to take care of their employees. Although I have seen many changes over the three years that I have been with them I can honestly say they have always tried to keep employees at the top of their priorities. Great benefits, decent training and almost always spot on communication.

Cons

Many changes have taken place in a short amount of time. Some changes have posed difficulties for employees when dealing with customers but there is a light at the end of the tunnel that all of these changes are for the better.

Explore other reviews about Grainger

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

401K Match Great Corporate Support Great Team Culture

Cons

Should of started HERE, earlier in my career.

4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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