Account Manager - Anonymous employee Grainger Employee Review

Base salary - falling behind competition, internal promotes typically not handed same salary standard Work life balance - typically you will be on your computer entering data relatively early or late. I would suggest 55-60 hours a week Internal teams / processes - you will battle your own team to make things correct for the customers, fixing processes, clarifying expectations, or be left on an endless trail of “try to contact” the next person on a different team to resolve an issue. You will be unable to leave feedback. All teams come back to AM to resolve (customer support, seller support, eCOM team, product manager, sourcing, collections, invoicing, inventory management, product management) Responsibility changes - On paper the role description hasn’t changed. However, the work load increases with “beta” programs to ease the transition before making it mandatory in the workload. Very metric driven, constantly add a new thing that a manager makes “mandatory” but no corporate policy was created, no training issued, and not mandated across all selling platforms. Too much power at a regional, and district level Feedback - they do an annual survey but little change does seem to take place. Sales goals - Not transparent on how goals are presented to team members. Goals can range to a negative variance from PY to 20%+ increases within the same team and industry. Trends - Seem to putting more resources into eCOM business platform and less on sales training on products and services. Car Allowance - requires a car within the last 5 years to get full fix rate, and variable rate won’t cover the cost of maintenance, gas, and insurance.