Needs improvement - Account Manager Grainger Employee Review

1.0
Aug 29, 2020
Recommend
CEO approval
Business Outlook

Pros

The pay can be decent. Flexibility and good benefits.

Cons

To much change. To much admin work. To much pressure to become high pressure sales team. The website is falling apart. Run by Americans the American way. We are now just a number. We use to be a teammate with a name. Processes take months and sometimes years. There is a form to fill out for everything. Incentive pay is floating and hard to hit target. Micro Management at it’s finest. “We are the Best! And everyone should buy from us because we “say” We Are The Best!” To much smoke and mirrors. Our pricing program is out to lunch. And very time consuming to stay on top of it for every Account. Management has drank the Kool-aid and has become a bunch of Yes men.

Explore other reviews about Grainger

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company to move up/around in. They have a ton of support although some of that support better than others. Definitely recommend joining the Grainger Team. Great for new and tenured sales people.

Cons

As you move up in the company it is political on if you get the role.

4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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