So so - Customer Service Associate Grainger Employee Review

1.0
Mar 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Profit sharing is the only perk , and for several part time employees isn't even worth it . More beneficial to full time tenured employees .

Cons

No room for lateral growth, since the company has become a corporation I see unfair merit increases, and budget cuts to the peons who bring in the bulk of business, benefits only reflect on the corporate managers BIG BOSSES , hiring temp phone reps before offering more hours to the part time tenured employees who actually know there job, and doing things for show on the branch and corporate level ie recognitions when higher up reps come into the office , congratulating and acknowledging workers only when your boss is there to impress....things like this are way too common . Graingers way of business is trial and error....they're business plans suck and forecasting of business volume is never accurate . They need to do better

Explore other reviews about Grainger

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedules were very flexible! Leadership cared

Cons

It was really exhausting, hot work in the warehouse

4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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