Pros
Grainger Canada is an organization that lives by the statement, Start with the Customer. Grainger is the largest company in the MRO industry, and will continue to expand its leadership position by focusing on achieving a flawless customer experience. All team members are responsible for this, and Grainger Canada is one of the few companies that continued to invest in service during the pandemic, with near immediate customer service through any channel (including by phone) -- even when most other organizations have cut costs and deteriorated their customer support operations. Grainger has also expanded its product inventory to continue to provide same/next day deliveries to keep customers' operations running smoothly, mitigating the impact of supply chain disruptions. Grainger Canada has a culture and leadership team that cares about its people, and will do the right thing to ensure that team members are looked after, whether it be training, career development/talent management, compensation and employment equity. Grainger has a welcoming corporate culture, focused on building partnerships across the organization.
Cons
As a large organization, Grainger Canada's internal processes may initially be challenging to navigate, but team members are helpful and supportive.