Always changing - On-Site Service Specialist Grainger Employee Review

3.0
Mar 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Wonderful co-workers and customers. Decent salary and benefits.

Cons

I had 5 managers in 5 years. They all wanted to change the world but failed epically. We supported the sales team and were responsible for the bulk of the sales at our customer locations, yet we didn't get commission or incentives. The sales team reaped those benefits. Although some of the salespeople were wonderful, some of them would pressure us into getting "more sales" so they could meet their quotas and get more commission. I was always told that I was going to be taken into consideration for promotion, however, when they downsized I was told I was going to have my pay decreased and I was going to be demoted. It was then that I made the decision to move on. Luckily I made the right move as half of my tea was let go only a couple months later. This company has no real loyalty to their employees.

Explore other reviews about Grainger

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company to move up/around in. They have a ton of support although some of that support better than others. Definitely recommend joining the Grainger Team. Great for new and tenured sales people.

Cons

As you move up in the company it is political on if you get the role.

4.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

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