Lack of investment in talent and customer support - Anonymous employee Granicus Employee Review

1.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have a job.... not much else to site.

Cons

- would rather skimp and save money hiring talent outside of the states with limited to no overlapping working hours than hire domestically - for a company who acquires a new company every year, there is almost no process for doing so - quarterly meetings held by leadership pushing AI on all employees - not interested in career growth or development, just the cheapest way/person to get the job done - no interest in customer service/support, losing customers due to the 2-3 week response time for simple questions

Explore other reviews about Granicus

5.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I truly love the people I work with and our mission. The scale of impact we can each have and the empathy and help that everyone shows and gives, makes this the kind of place you want to stay at.

Cons

The market in general is in upheaval and in general, it's difficult to predict what's next for Granicus. But the unknown makes it exciting if you're up for the challenge.

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing local government clients, flexible work (remote), great teammates

Cons

Toxic leadership from managers up to the c-suite, no product innovation, comp plan gets worse every year. Base salary is offensive

4
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