Unbearable workload and chaotic - Customer Success Manager Greenway Health Employee Review

-The workload is unbearable -Customers are allowed to talk to CSMs very disrespectfully and use profanity -CSMs wear many hats...IT, Sales -Leadership allows the team to drown without intervening to hold internal departments accountable (Support) -Very chaotic company with no true department specific on-boarding plan for new hires, after orientation -New products are constantly rolled out before perfecting current products -No QA on new products, they are just rolled out (mostly on the weekend), only for the customer to come in Monday to a non working system -CSMs have an aggressive sales quota which equates to selling to meet a goal vs having the best interest of the customer -Sales constantly tries to take credit for CSM sales -Leadership is more concerned with creating unnecessary SOPs for pto instead of focusing on bigger issues (i.e. making customers happy)